Privacy Policy

beercandleuk cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products and to communicate with you. Our Privacy Policy not only explains how and why we use your personal information that we collect, but also how you can update or remove your personal information. 

What data do we collect? Why?

We collect the following data:

This data is collected upon purchase of any products available on this website, as it is essential for us for the delivery of these products to be successful.

We also hold your email address and first name when you contact us via the enquiry form found on the “Contact” page. This is essential so that we can respond to any enquires.

Sharing Data

Third-party services, such as Stripe and Royal Mail, will receive personal information if you make a purchase with our website. This is so that payments can be processed, meaning that finances are able to be transferred to the shop account. It also enables orders to be shipped to your billing/shipping address. Any third-parties that need access to your data are trusted on a national and global scale.

Cookies

When you visit our website, we may set up several cookies to save your payment or contact information. If you save your card information at the checkout, this data will be held for two weeks. You can delete these cookies at any time.

How long we retain your data

Any data relating to your orders will be held for 35 days upon purchase. After this time, data will then be automatically deleted. We retain this data for this duration because:

As stated in our Terms and Conditions, returns are only valid 30 days upon purchase. This data needs to be available to us so the refund can be processed. The data is held an additional 5 days as a safety net, in case a refund is requested later within the agreed time.

What rights you have over your data

You can request to view any data we hold you via email. As our website only allows guest users (i.e. user cannot create accounts), you will have to request access via email. We will then send you a copy of this data to you.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Information

If at any time you have questions about our practices or any of your rights described below, you may contact us via email at beercandleuk@gmail.com.

10% OFF BULK ORDERS

*Applies to orders containing 2 - 12 items

A 10% discount will be applied to any orders containing 2 - 12 items. For any orders exceeding 12 items, please contact us via the form on our Contact page.