Orders placed before 6pm will be dispatched the following working day. For orders placed after 6pm, please allow an extra working day.
Orders will be posted using Royal Mail second class post. Royal Mail advises delivery between 3-4 working days, please be advised this is not a guaranteed service and times may differ due to location and availability of staff due to the current climate with COVID-19.
It is essential that all goods are checked before being signed for. If an item is damaged, sign for the item as ‘Damaged’, notify the driver and Beercandleuk at your earliest convenience. By failing to do so, you are accepting responsibility for any damages discovered thereafter, voiding any claims. Any claims of damage raised after 30 days will not be honoured due to the length of time the item has been stored and handled.
In the unlikely event that you are not completely satisfied with your product, please contact beercandleuk immediately. Please email us, either at firstname.lastname@example.org or by using the form provided on our “Contact” page, with the order number supplied on the relevant order invoice. We will endeavour to resolve any issues and offer a refund if applicable within 30 days after purchase.